A Report on Information Security and Data Privacy in the Indian BPO Industry
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Case Details:
Report Code : BREP035
Report Length : 34 Pages
Period : 2004 - 2006
Organization : MphasiS, Wipro Spectramind, HSBC Electronic Data Processing India
Pvt. Ltd. , HCL Infosystems Ltd , Hifn, IBM, Infinity eSearch, International
Association of Outsourcing Professionals (IAOP), National Association of
Software and Service Companies (NASSCOM), Call Centre Association of India (CCAI).
Pub Date : 2007
Teaching Note : Not Available
Countries : India
Industry : Energy
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Introduction
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India has rapidly achieved the status of being the most preferred destination
for business process outsourcing (BPO) for companies located in the US and
Europe. This is because of the availability of low cost skilled manpower, a
large English speaking population, and appropriate infrastructure in India.
Indian firms account for 80% share of the global market for cross border BPO
services.2 According to the National
Association of Software and Service Companies3
(NASSCOM), the revenues generated by ITES-BPO exports from India were US$2.5
billion4 during 2002, which increased to
US$3.6 billion in 2003.
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In 2004, export of ITES-BPO to India generated revenues of US$5.2 billion.
In addition to exports, the domestic market for BPO services has also grown.
The domestic BPO market was US$0.2 billion in 2002, US$0.3 billion in 2003,
US$0.6 billion in 2004, and US$0.86 billion in 2005.
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Services
related to Finance and Accounting, Customer Interaction, and Human
Resources Administration accounted for the major portion (89% in 2004)
of the BPO revenues generated. In 2004, outsourcing of HR operations
increased at the global level.
In India, the value of Human Resources
operations outsourced during 2004 was US$165 million, as compared to
just US$75 million during 2003. Emerging segments of the BPO industry in
India include Knowledge Process Outsourcing (KPO) and Finance and
accounting outsourcing. In 2005, the Indian ITES-BPO industry recorded
an annual growth rate of 37% to reach a value of US$6.3 billion.5 |
NASSCOM has forecast that the ITES-BPO segment in India will garner revenues of US$8 billion during 2007...
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