|
Four Seasons Hotels Inc.'s HR Practices: Fostering a Strong Customer Service Culture |
ICMR HOME | Case Studies Collection
» Human Resource and Organization Behavior Case Studies
Custom Search
Please note: |
||||||
"We decided many years ago that our distinguishing edge would be exceptional service. As the standard bearers of that service, our employees are treated with the same care and thoughtfulness as our guests. It is gratifying to see that our employees continue to recognize our dedication to stay true to that commitment."1 - Isadore Sharp, Chairman and CEO, Four Seasons Hotels Inc., in 2002. "The check in was extremely smooth, the staff is all very courteous and attentive. They try not to make you wait ever, they open doors, always say good morning. Attentive without being invasive."2 - A guest who stayed at Four Seasons Hotel, Los Angeles in 2008. "High standards and great management make this hotel chain a dream to work for."3 - A Former Employee, Four Seasons, in 2008.
Four Seasons Hotels Inc.'s HR Practices: Fostering a Strong Customer Service Culture - Next Page>>
1] "Four Seasons Hotels Makes Fortune's 100 Best Companies to Work For in America," www.breakingtravelnews.com, February 14, 2002. |
Case Studies Links:-
Case Studies,
Short Case Studies,
Simplified Case Studies.
Other Case Studies:-
Multimedia Case Studies,
Cases in Other Languages.
Business Reports Link:-
Business Reports.
Books:-
Textbooks,
Workbooks,
Case Study Volumes.