Bumrungrad's Hospital 2000 Information System

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Case Details:

Case Code : ITSY041
Case Length : 13 Pages
Period : 1998-2003
Pub Date : 2004
Teaching Note :Not Available
Organization : Bumrungrad's Hospital
Industry : Healthcare
Countries : Thailand

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"We are a service business and people come to private healthcare in Thailand because they expect efficiency and top quality. Information technology has always been a way to provide that. Hospital 2000 helps us get patients registered quickly, helps get their pharmacy done, helps put information at peoples' fingertips when and where they need it; helps us get the bill out accurately and quickly and that helps us to be very competitive in the very competitive healthcare market here in Thailand."¹

- Curt Schroeder, CEO, Bumrungrad Hospital.

"Hospital 2000 is a key attribute helping Bumrungrad Hospital to maintain world class standing in medical care and service. Top quality healthcare is about getting the right information to the right caregiver at the right time and Hospital 2000 does this in world-class style. The fully computerized medical record insures that all information is available to the medical team and the service level, speed and efficiency is enjoyed by our 750,000 patients each year."²

- Curt Schroeder, CEO, Bumrungrad Hospital.

Introduction

In January 2003, Intelligent Enterprise Asia, a leading IT magazine in Asia, announced the Intelligent 20 awards recognizing the top 20 IT-savvy companies in the continent.

In its third year, the award was given to Asian companies, which employed innovative IT solutions to enhance operational excellence and customer service capabilities.

Judges from the world's 10 leading consulting firms including IDC, Accenture and Gartner, selected the winners.

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Bumrungrad's Hospital 2000 Information System - Next Page>>

1] Microsoft Shoots Video at Bumrungrad Hospital, Showcasing the Hospital 2000 Solution, www.hospital2000.com, July 2000.

2] Bumrungrad Hospital Opens Internet Cafes and Celebrates the Successful Implementation of Asia's Most Advanced Hospital Information System, www.bumrungrad.com, March 27, 2001.

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