Knowledge Management Initiatives at TCS

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Case Details:

Case Code : ITSY053
Case Length : 20 Pages
Period : 1998-2005
Pub Date : 2005
Teaching Note :Not Available
Organization : Tata Consultancy Services
Industry : Information Technology and Related Services
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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“Without addressing corporate culture as well as IT, or using technology to make information actionable, knowledge management projects are likely to fail. It is therefore imperative that businesses work to architect and implement effective and comprehensive knowledge management solutions that enable them to make high–impact decisions in a timely manner.”¹

- S Ramadorai, Managing Director and CEO, TCS in 2005.

Driven by Knowledge

In October 2005, Tata Consultancy Services (TCS) was adjudged one of 14 winners in Asia's Most Admired Knowledge Enterprises (MAKE) Study² - 2005.

The award was given in recognition of best practices in Knowledge Management (KM), by a panel of Asian Fortune 500 senior executives and renowned KM experts.

The organizations were rated on eight knowledge performance parameters. TCS was rated the first in maximizing enterprise intellectual capital and creating a learning organization.

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1] “Companies Turn to Knowledge Management to Solve Information Overload,” EIU, The Economist, July 13, 2005.

2] Conducted by KNOW Network, in association with Teleos. KNOW is a global community of knowledge-driven organizations dedicated to sharing best Knowledge Management Practices. Teleos is an independent knowledge management and intellectual capital research firm.

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