Mckinsey's Knowledge Management Practices
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Case Details:
Case Code : ITSY058
Case Length : 19 Pages
Period : 1980-2007
Pub Date : 2007
Teaching Note :Not Available
Organization : McKinsey & Company Industry : Consulting
Countries : US
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Background Note
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McKinsey was founded in 1926 by James O. McKinsey (James),
who was a professor at the University of Chicago. The company was initially
known as James O McKinsey & Company (JOMC). At that time, the company termed
itself as 'management engineers,' with the focus on improving the efficiency of
the clients' operations.
Marvin Bower (Bower) joined McKinsey in 1933, to manage
its newly opened New York office. One of the first high profile projects that
the company undertook was conducting a comprehensive analysis of the businesses
of leading retailer Marshall Field and Company (Marshall Field) in 1934. JOMC
was asked to analyze the reasons behind the company's huge losses since 1931... |
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Evolution of KM
Since its inception, McKinsey's management had focused on capturing, managing,
and disseminating knowledge across the company. In the year 1920, James
published a book Principles of Accounting. In 1922, he published a textbook
on budgetary control.
In the book, he expressed his view that accounting
should essentially emphasize the understanding of the entire organization,
and should serve as an integrating device to understand the problems...
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KM in Action
McKinsey's 'one-firm' culture helped in creating
informal networks that facilitated knowledge sharing within the
organization.
The company's values also helped in the problem solving approach (Refer
to Exhibit III for Values and Mission of McKinsey).
However, knowledge sharing was limited to the methodology, like solving
problems and framing issues.
There was no specific attempt to use the learning from one assignment in
the other... |
Excerpts >>
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