Mercedes Benz's e-Biz Solution: The Factory Delivery Reservation System

Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies

ICMR HOME | Case Studies Collection

Case Details:

Case Code : ITSY009
Case Length : 06 Pages
Period : 1990-2001
Pub Date : 2002
Teaching Note : Available
Organization : Mercedes Benz
Industry : Information Technology (Electronic Commerce)
Countries : USA

To download Mercedes Benz's e-Biz Solution: The Factory Delivery Reservation System case study (Case Code: ITSY009) click on the button below, and select the case from the list of available cases:

Price:
For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Shipping & Handling Charges extra

» IT & Systems Case Studies Collection
» IT and Systems Short Case Studies
» View Detailed Pricing Info
» How To Order This Case
» Business Case Studies
» Case Studies by Area
» Case Studies by Industry
» Case Studies by Company

Custom Search

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Chat with us

Please leave your feedback

<< Previous

Excerpts

The Design of FDRS

The FDRS program was proposed in the first quarter of 1998. In the third quarter of 1998, MBUSI entered into a contract with IBM...

FDRS Implementation

One of the most challenging aspects of the implementation seemed to be the complexity of the Lotus and Domino scripts. The development team had to group all the information from diverse systems. Commented William Engelke, "There was a substantial amount of very complex coding involved in the FDRS solution. This application involves a lot more than having our dealers fill out a form and submitting it. There are many things the servers have to do for the system to function properly, such as looking at calendars and production schedules. We built a solution with some very advanced communication linkages."

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

Customer Satisfaction: FDRS' Primary Benefit

MBUSI seemed to measure FDRS' success in terms of increased satisfaction of its customers...

Future of FDRS

In 2000, MBUSI planned to leverage FDRS' platform by adding a range of other services.

MBUSI built an advanced platform to create communication links to its suppliers.

Through the link, MBUSI provided them feedback on the quality of supplies it received.

The dealers and suppliers had a user-ID and password, which the system recognized.

It then routed them into the appropriate stage of the FDRS.

Exhibits

Exhibit I: Lotus Domino

Marketing Financial Products
ICMR Textbooks Collection

Case Studies in Finance Volume-IV

Case Volumes Collection

Case Studies in Finance Vol III

Case Study Volumes Collection