PayPal.com's Business Model

Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies

ICMR HOME | Case Studies Collection

Case Details:

Case Code : ITSY040
Case Length : 18 Pages
Period : 1999 - 2004
Pub Date : 2004
Teaching Note :Not Available
Organization : PayPal.com
Industry : Online Finance
Countries : USA

To download PayPal.com's Business Model case study (Case Code: ITSY040) click on the button below, and select the case from the list of available cases:

Price:
For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Shipping & Handling Charges extra

» IT & Systems Case Studies Collection
» IT and Systems Short Case Studies
» View Detailed Pricing Info
» How To Order This Case
» Business Case Studies
» Case Studies by Area
» Case Studies by Industry
» Case Studies by Company

Custom Search

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Chat with us

Strategic Management Formulation, Implementation, & Control, 12e

Please leave your feedback

<< Previous

Excerpts Contd...

Ensuring Security

Ever since its inception, PayPal was acutely conscious of the fact that the customers had to be assured that their funds were safe with the company. For this, it was very important to employ the appropriate security systems.

The systems had to handle the continuous inward and outward flow of data while at the same time, minimizing chances of data being tampered with or frauds being committed. PayPal viewed its efficient security systems and the trust built up among customers because of these, as its USP and it was this very strength that served to drive away 'me-too' competitors like Payme, Payplace, Paypro, and ExchangePath from the market...

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

The Problems

Analysts felt that PayPal's simple and secure business model contributed to its expanding customer base (Refer Exhibit VI for customer satisfaction stories). However, in spite of the growing popularity of the company's services, PayPal was criticized by a few customers, mainly for its fraud detection mechanism...

Exhibits

Exhibit I: Results of the Gartner Survey (2002)

Exhibit II: Paypal's Transaction Model

Exhibit III: Paypal Account Types and Their Features

Exhibit IV: Paypal's Ach Network

Exhibit V: Paypal's Privacy Notice

Exhibit VI: Customer Satisfaction Stories

Custom Search

Marketing Financial Products
ICMR Textbooks Collection

Case Studies in Finance Volume-IV

Case Volumes Collection

Case Studies in Finance Vol III

Case Study Volumes Collection