Solution Exchange: Knowledge Management Initiative at UNDP

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Case Details:

Case Code : ITSY063
Case Length : 21 Pages
Period : 2005-2009
Pub Date : 2009
Teaching Note :Not Available
Organization : UNDP
Industry : Social Development / NGO
Countries : India, Indonesia

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts Contd...

Solution Exchange in Other Countries

In March 2007, SE was launched in Bhutan by the UNDP country team. It was modeled on the SE initiative in India. In December 2007, SE was launched in Thailand. A community on AIDS and Young People was organized as part of the SE initiative in Thailand to address issues related to HIV/AIDS...

The Benefits

SE was successful in encouraging experience sharing by bringing together the frontline workers, the experts, and also the policy makers. To track the benefits of SE, UNDP had developed three indicators - performance, impact, and concept replication...

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

The Road Ahead

UNDP haNotwithstanding the buzz created by the SE, there were a few challenges also. As India was home to several languages and the working language in SE in India was English, language proved to be a barrier to many people in accessing the information or posting a query...

Exhibits

Exhibit I: A Note on United Nation's Millennium Development Goals
Exhibit II: Total Subscription to the SURF and Global Knowledge Network
(January 1999 - January 2004)
Exhibit III: Different Networks of UNDP (As of September 2008)
Exhibit IV: Logo of Solution Exchange
Exhibit V: Organization Chart of Solution Exchange
Exhibit VI: Different Communities under Solution Exchange
Exhibit VII: Home Page of Decentralization Community in SE India
Exhibit VIII: Expected Outcomes from Solution Exchange (2008 - 2012)

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