The eSeva Project - Providing G2C Services in Andhra Pradesh (India)|IT and Systems|Case Study|Case Studies

The eSeva Project - Providing G2C Services in Andhra Pradesh (India)

            
 
Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies

ICMR HOME | Case Studies Collection

Case Details:

Case Code : ITSY027
Case Length : 19 Pages
Period : 1999 - 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : AP Government
Industry : Information Technology
Countries : India

To download The eSeva Project - Providing G2C Services in Andhra Pradesh (India) case study (Case Code: ITSY027) click on the button below, and select the case from the list of available cases: 

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, Business Ethics, Case Studies


Price:
For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Shipping & Handling Charges extra

IT & Systems Case Studies Collection
IT and Systems Short Case Studies
View Detailed Pricing Info
How To Order This Case
Business Case Studies
Case Studies by Area
Case Studies by Industry
Case Studies by Company

Custom Search


Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



Chat with us

Strategic Management Formulation, Implementation, & Control, 12e

Please leave your feedback

Leave Your Feedback

ICMR India ICMR India ICMR India ICMR India RSS Feed

<< Previous

Introduction Contd...

The project was appreciated by several other foreign dignitaries, including the former US President, Bill Clinton, and Microsoft's Chief Software Architect, Bill Gates.

Initially launched by the Government of AP (GoAP) in December 1999 as a pilot project called TWINS (Twin Cities Integrated Network Services), eSeva offered a wide range of government to citizen (G2C) services at a single location. These services included payment of utility bills and taxes; issuance of certificates; permits and licenses; and reservation of seats in the state road transport corporation buses.

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

Citizens could also pay their credit card bills and submit applications for mutual fund units through eSeva.

eSeva generated a tremendous response from the citizens of Hyderabad. The number of transactions per month on all eSeva centers in Hyderabad increased from an estimated 4800 transactions in August 2001 (the first month of its launch as a full-fledged e-government project) to 7,50,000 transactions in February 2003. However, the project had not yet been launched in other cities of AP.

In spite of its popularity, the eSeva project was criticized by the Controller and Auditor General of India (CAG) in its 2001-02 annual report, for lack of transparency in the implementation of the project...

Excerpts >>


Custom Search





Marketing Financial Products
ICMR Textbooks Collection

Case Studies in Finance Volume-IV

Case Volumes Collection

Case Studies in Finance Vol III

Case Studies in Finance Vol III
e-Book on Case Studies in Finance

Case Study Volumes Collection


 

Case Studies Links:- Case Studies, Short Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Textbooks, Work Books, Case Study Volumes.