Unilever’s “Real Beauty” Campaign for Dove (Abridged)

Case Details Case Introduction 1 Case Introduction 2 Case Excerpts


This case is about Unilever's "Campaign for Real Beauty" (CFRB) marketing campaign for its leading personal care brand 'Dove'. CFRB was a multi-faceted campaign that sought to challenge the stereotypes set by the beauty industry.This campaign featured regular women (non-models) who were beautiful in their own way and did not fit in with the idealized images of models, super-models, and celebrities.

Unilever developed the CFRB campaign based on a global study on the perceptions and attitudes of women with regard to their personal beauty and well-being. This campaign was a huge success as it was appreciated by many consumers and resulted in increased sales of Dove products. It also generated plenty of buzz and wide media coverage for the Dove brand.

Marketing Case Studies | Case Study in Management, Operations, Strategies, Marketing, Case Studies
Marketing Case Studies | Case Study in Management, Operations, Strategies, Marketing, Case Studies
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The case is structured to achieve the following teaching objectives:

  • Understand the factors that contributed to the success of Unilever's "Campaign for Real Beauty" for Dove
  • Appreciate the importance of market research and application of consumer behavior insights in the development of a marketing strategy
  • Understand the issues and challenges faced in the implementation of a cause-related (Societal) marketing campaign

Background Note
Dove Listens To Women
"let's Celebrate Curves"
Going Global
Dove Continues To Listen And Act
Continuously Evolving The Campaign
A Wolf In Sheep's Clothing?
A Revolutionary Campaign
...Or Is It Risky Proposition For The Brand?
The Company's View
Looking Ahead


Unilever, Dove Intensive Firming range, Campaign for Real Beauty, consumer research studies, Marketing Management, Branding and advertising, Public Relations , Dove Self-Esteem Fund, Societal Marketing, Women consumers, Beauty care industry, beauty stereotypes, Ogilvy & Mather, personal care brands, Buzz Marketing

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