The eSeva Project - Providing G2C Services in Andhra Pradesh (India)

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Case Details:

Case Code : ITSY027
Case Length : 19 Pages
Period : 1999 - 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : AP Government
Industry : Information Technology
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts

Background Note

Major developments in information technology (IT) at the end of the 20th century had transformed the lives of citizens in India. Improvements in telecommunication infrastructure in the country had led to a significant increase in the use of the Internet, particularly among urban citizens...

Developing the IT and Communication Infrastructure

The first task before the GoAP was the installation of the IT infrastructure necessary for launch e-government initiatives. The installation of this infrastructure required an investment of Rs. 9 billion...

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

The Twins Pilot Project

eSeva was initially launched as a pilot project under the name TWINS (Twin Cities Integrated Network Services). Since the project was implemented in the state capital, which comprised the twin cities of Hyderabad and Secunderabad, the name TWINS was chosen for the pilot project...

The Implementation of Twins

The GoAP had initially identified 44 services offered by 12 different government departments to be offered through eSeva centers. However, for the pilot project, the GoAP decided to offer 19 services of five government departments (Refer Exhibit III), which included the stamps and registration department, the Municipal Corporation, water and sewerage board, AP Transmission Corporation, and motor vehicles department...

The Architecture of ICSC

The ICSC was designed and built on 3-tier Windows NT architecture (Refer Table II) with 24 nodes (Refer Exhibit IV and V). The first tier consisted of the ICSC, where the citizen services were delivered. It comprised counter terminals and printers...

The Services Offered

The infrastructure facilities installed at the ICSC were capable of handling 1000 transactions per day. The ICSC was equipped to provide 19 citizen services. The centre facilitated the payment of public utility bills and taxes including electricity bills, water and sewerage bills, and property taxes; registered births and issued birth certificates; registered deaths and issued death certificates; and also issued caste certificates and encumbrance certificates...

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