The eSeva Project - Providing G2C Services in Andhra Pradesh (India)

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : ITSY027 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Case Length : 19 Pages
Period : 1999 - 2003
Pub Date : 2003
Teaching Note : Not Available
Organization : AP Government
Industry : Information Technology
Countries : India


The case discusses eSeva (Electronic Service), an e-government project initiated by the state government of Andhra Pradesh (GoAP) in India. The eSeva project aimed at integrating and offering a wide range of government to citizen (G2C) services at a single location. The case highlights the objectives of the eSeva project. It provides detailed information on the implementation of the project, its IT architecture, and the hardware and software used. The case describes the G2C services offered by the GoAP and the benefits reaped by the citizens and the GoAP after the implementation of the project.

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Identify the relevant areas in which e-government initiatives can be helpful in a large state of a developing country.


  Page No.
Introduction 1
Background Note 2
Developing the IT and Communication Infrastructure 2
The Twins Pilot Project 4
The Implementation of Twins 4
The Architecture of ICSC 5
The Services Offered 6
The eSeva Project 7
Solving the Teething Problems 7
The Benefits 8
The Current Status and The Future Plans 9
The Criticism 9
Exhibits 12


eSeva, Electronic Service, e-government, project, state government, Andhra Pradesh, GoAP, integrating, government to citizen, G2C, single location, objectives, IT architecture, hardware, software

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