Employee Training and Development at Motorola
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Case Code : HROB067
Case Length : 17 Pages
Period : 1980 - 2004
Pub Date : 2005
Teaching Note :Not Available
Organization : Motorola
Industry : Telecom
Countries : USA
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Top Training Company in the World Contd...
In recognition of its excellent training and development practices, the American
Society for Training and Development (ASTD)4 named Motorola the 'Top Training
Company' and conferred on Robert Galvin (Galvin), the former CEO of the company,
its 'Champion of Workplace Learning and Performance Award' for the year 1999.
Speaking on Motorola's training initiatives and Galvin's contribution, Tina
Sung, President and CEO of ASTD, said, "Galvin is a true champion of employees
being an integral part of the organizational success. He set the corporate
standard for investing in education and has demonstrated that training and
development pay off in productivity, performance and quality."5
Motorola was founded in 1928 when the Galvin brothers, Paul and Joseph, set
up the Galvin Manufacturing Corporation, in Chicago, Illinois, USA. Its
first product was a "battery eliminator," which allowed the consumers to
operate radios directly using household current instead of batteries.
In the 1930s, the company successfully commercialized car radios
under the brand name "Motorola," a word which suggested sound in
motion by combining "motor" with "Victrola6." In 1936, Motorola
entered the new field of radio communications with the product
Police Cruiser, an AM automobile radio that was pre-set to a single
frequency to receive police broadcasts.
In 1940, Daniel Noble (Noble), a pioneer in FM radio communications
and semiconductor technology, joined Motorola as director of
research. Soon, the company established a communication division
followed by a subsidiary sales corporation, Motorola Communications
and Electronics in 1941.
The Motorola trademark was so widely recognized that the
company's name was changed from Galvin Manufacturing Corporation to Motorola
Inc. in 1947.
Motorola entered the television market in 1947. In 1949, Noble launched a
research & development facility in Arizona to explore the potential of the newly
invented transistor. In 1956, Motorola became a commercial producer and supplier
of semiconductors for sale to other manufacturers.
The company began manufacturing integrated circuits and microprocessors in a bid
to find customers outside the auto industry. In 1958, Motorola opened an office
in Tokyo, to promote customer and supplier relations with Japanese companies...