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Four Seasons Hotels Inc.'s HR Practices: Fostering a Strong Customer Service Culture |
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Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. Chat with us Please leave your feedback |
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Abstract:For the management, employee satisfaction was
as important as guest satisfaction. Four Seasons gained
recognition for its quality service and also featured for eleven
consecutive years (1998-2008) on the Fortune Magazine's '100
Best Companies to Work for' in the USA. Issues:» Understand the issues and challenges involved in running a
hospitality business. Contents:Key Words:Customer service culture, Best companies to work for, Hospitality management, Empowerment, Recruitment, Selection, Orientation, Training, Performance management, Rewards and benefits, Hospitality industry, Four Seasons
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