JP Morgan Chase-IBM - The Outsourcing Journey
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(Case Code: ITSY047) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
: |
ITSY047 |
For delivery in electronic format: Rs.
400;
For delivery through courier (within India): Rs. 400 + Shipping & Handling Charges extraThemes
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| Case Length |
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12 Pages |
| Period |
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1999-2005 |
| Pub Date |
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2005 |
| Teaching Note |
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Not Available |
| Organization |
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JP Morgan
Chase |
| Industry |
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Financial
Services |
| Countries
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US |
Abstract:
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The case discusses the IT outsourcing strategy of JP Morgan Chase, a leading financial services provider in the US. It explains how IT was managed in-house at JP Morgan before the bank's merger with Chase Manhattan. It details the circumstances under which the decision to outsource IT management to IBM was taken and the expected benefits from this deal. The case then describes how the merger of JP Morgan Chase with Bank One led in the cancellation of the outsourcing contract. Finally, the rationale behind the cancellation of the contract and its impact on both the parties is also presented. This case highlights the problems associated with IT outsourcing and compares it with in-house IT management.
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Issues:
» Analyze the issues pertaining to technology management in a large financial
services company.
» Understand how IT integration is achieved after a merger.
» Examine the reasons why organizations outsource IT infrastructure management
and how the process is managed.
» Appreciate the advantages and disadvantages associated with outsourced and
in-house management of technology infrastructure.
Contents:
Keywords:
JP-Morgan Chase, IT Outsourcing, Business Process
Outsourcing, Outsourcing Problems, IBM On Demand Computing, IT-BusinessIntegration,
Technology Management, Technology Procurement Project, IT Infrastructure
Consolidation, Organizational Transformation, Offshoring, Technology Council, IT
Strategy
JP Morgan Chase-IBM - The Outsourcing Journey
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