Call Center Operations in Insurance

            
 
Case Studies | Case Study in Business, Management, Operations, Strategy, Case Study

ICMR HOME | Case Studies Collection

To download Call Center Operations in Insurance case study (Case Code: INS004) click on the button below, and select the case from the list of available cases:

Insurance Case Studies | Case Study in Management, Operations, Strategies, Business Ethics, Case Studies

Insurance Case Studies
Case Studies Collection
ICMR HOME
Short Cases Studies
View Detailed Pricing Info
How To Order This Case
Business Case Studies
Area Specific Case Studies
Industry Wise Case Studies
Company Wise Case Studies


Custom Search



Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



Chat with us

Strategic Management Formulation, Implementation, & Control, 12e

Please leave your feedback

Leave Your Feedback

ICMR India ICMR India ICMR India ICMR India RSS Feed

Case Details:

Price:

Case Code : INS004 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Rs. 25 for Shipping & Handling Charges

Themes

-
Case Length : 04 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India

Abstract:

The case examines the issues involved in the delivery of an insurance service and the procedures and patterns of delivery. It focuses on the activities that need to be performed for efficient production and delivery of a service. The case also discusses various issues related to technology based services. In particular, the case focuses on the use of technology by insurance companies to enhance customer service

Insurance Case Studies | Case Study in Management, Operations, Strategies, Insurance Case Studies, Case Studies

Issues:

Understand the significance of process management in the production and delivery of a service in an insurance organization

Understand the problems associated with the use of technology in providing service

Keywords:

Issues, delivery, insurance service, procedures, activities, performed, efficient production, delivery of a service, technology based services, technology, customer service

Call Center Operations in Insurance - Next Page>>

 

Case Studies Links:- Case Studies, Short Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Textbooks, Work Books, Case Study Volumes.