Employee Involvement Total Quality Management in Insurance Companies

Employee Involvement Total Quality Management in Insurance Companies
Case Code: INS026
Case Length: 03 Pages
Period: 2003
Pub Date: 2003
Teaching Note: Available		 Price: Rs.100
Organization: Varied
Industry: Insurance
Countries: India
Themes: -
Employee Involvement Total Quality Management in Insurance Companies
Abstract Case Intro

Abstract

The case focuses on the need for conveying the objectives of a Total Quality Management (TQM) program to employees to ensure its success. It discusses various reasons for employee resistance to change and throws light on the conflict that arises between employees and the organization when employees are not convinced of the objectives of the TQM program. The case examines the way in which change can be managed effectively and also discusses the role of a leader in the successful implementation of TQM

Issues

  • Understand the need for Total Quality Management (TQM) in insurance organizations
  • Discuss the role of a leader in making TQM a success in an organization

Keywords

Conveying, Objectives, Total Quality Management, TQM, Employees, Ensure, Success, Reasons, Employee, Resistance, Change, Conflict, Employees, Organization, Managed Effectively

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