In 2011-12, Airbnb’s recruitment team was flooded with thousands of résumés from potential job seekers. The team struggled to sieve through them to find the right candidate at the right time. The team often did not revert to the job seekers when their candidature got rejected. The talent acquisition team was struggling to provide the external job seeker a good candidate experience and the internal business teams candidates at the right time. As Jill Riopelle (Jill), Director of Global Recruiting, commented, “We were in a bad place. But there were no guidelines on how to develop a candidate experience.” .

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Analysts opined that the success of the employee experience at Airbnb had been its alignment with the mission. Most Airbnb employees wanted to work for the company because they were passionate about travel and the experience traveling brought in. One employee at Airbnb mentioned on Glassdoor, “I am in my 50’s and I work for Airbnb. And this is by far the best job I have ever had. Airbnb is creating something that touches people: experience memories, relationships, who else does that?” ..

EXHIBITS

Exhibit I: Airbnb’s Employee Experience
Exhibit II: Values at Airbnb
Exhibit III: Select Fireside Chats
Exhibit IV: Overall Diversity Analytics in 2016 and 2017
Exhibit V: List of Airfinity Groups
Exhibit VI: A Few Details of the Projects Conducted for the Annual Week for Good
Exhibit VII: Airbnb’s Initiatives for a Health and Wellness