Cirque du Soleil's Information Technology Initiatives|IT and Systems|Case Study|Case Studies

Cirque du Soleil's Information Technology Initiatives

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Case Details:

Case Code : ITSY060
Case Length : 10 Pages
Period : 2000-2007
Pub Date : 2008
Teaching Note :Not Available
Organization : Cirque du Soleil
Industry : Entertainment
Countries : Canada

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Information Technology Systems at Cirque

Way back in 1984, when Cirque had just around 70 employees and one show, it was fairly easy to manage its operations. Most of the tasks were done with just a phone call or through meetings.

As the company grew, however, several units came into existence, which included show creating, casting, costume designing and creation, ticketing, logistics, merchandizing, human resources, and finance.

The main task of IT was to lend support to all these units by managing equipment, shows, payroll activities, artist management, ticketing, selling, etc...

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Initiatives to Revamp the Existing Systems

In early 2000s, Savoie slowly started building up the IT team. She said, "When I got here in 2000, I was the only IT person. Now we have 100 people on staff. Because of the way we've grown, we have to make up for lost time right now." The first major task taken up by Savoie was to standardize the servers and the workstations...

The Benefits

After all the four phases were implemented, all the employees of Cirque spread all across the world, and even those on the shows that moved from one place to the other had access to the right kind of information. After implementing the systems, it was easier to find a replacement for any artist. If an artist was not able to perform, the program managers could use the database to locate a performer with similar skills within close proximity. In case they found a replacement, they could immediately access the data about his/her past performance and measurements for the dresses, head gear, etc...


Exhibit I: CGI Group Inc.

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