Infosys' Knowledge Management Initiatives
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ICMR HOME | Case Studies Collection
Case Details:
Case Code : ITSY055
Case Length : 14 Pages
Period : 1995-2006
Pub Date : 2006
Teaching Note :Not Available
Organization : Infosys Technologies
Industry : Information Technology and Related Services
Countries : India
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Excerpts
Background Note
Infosys was incorporated as Infosys Consultants Private Limited on July 02, 1981 by a group of seven professionals . From the beginning, Infosys relied heavily on overseas business. One of the founders, Narayana Murthy (Murthy) stayed in India, while the others went to the US to carry out onsite programming for corporate clients...
The Launch of Kshop
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All the efforts to manage knowledge at Infosys evolved into a full-fledged KM program by late 1999. The mission of KM efforts at Infosys was 'to ensure that all organizational learning is leveraged in delivering business advantage to the customer'...
Improving the Functions of Kshop
One of the consequences of the success of the KCUs was information overload. This made it difficult for employees to obtain the required information. This sent them back to their informal networks to retrieve the documents quickly...
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Knowledge Creation and Sharing
Almost all the projects that Infosys undertook were broken down into onsite and offshore components. In the initial stages of the project, activities like planning and design took place at the client's location...
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Using Advanced KM Systems
By 2005, Infosys had highly sophisticated KM systems in place. Uniformity of data was maintained across the DCs of Infosys worldwide. All the centers could access real time data. The centralized KM system in Infosys was accessible to all Infosys employees, from any of its DCs...
The Road Ahead
According to an internal survey on a sample of 2,700 employees conducted in Infosys in 2003, 80% of the projects managers believed that the performance of their team, including quality of work and productivity improved as a result of KM systems... |
Exhibits
Exhibit I: Kshop
Exhibit II: KM Maturity Model
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