Knowledge Sharing Initiatives at the World Bank - Creating a Knowledge Bank

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Case Details:

Case Code : ITSY043
Case Length : 11 Pages
Period : 1996-2004
Pub Date : 2004
Teaching Note : Available
Organization : World Bank
Industry : Banking
Countries : USA

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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The Power of Knowledge Contd...

It was one of the few non-commercial organizations to invest in knowledge management in a major way, and analysts were surprised at its success in this area in a very short time.

In early 2000, the World Bank was recognized as one of the five top knowledge management organizations in the US by the American Productivity and Quality Center (APQC)³.

In June 2000, the Bank featured in the list of the 10 top Most Admired Knowledge Enterprises (MAKE) in a survey conducted by the KNOW Network⁴.

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By harnessing the vast amount of knowledge present across the organization and making it readily available to all employees and clients, the World Bank created a global knowledge community. Knowledge moved seamlessly across the world to make the work involved in poverty elimination and economic development (the Bank's primary objectives) faster and more effective.

Background

The Great Depression of the late 1930s, followed by the devastation caused by the Second World War (1939-1945), left the world unstable. Economic systems had weakened and world leaders realized the need for a major reconstruction initiative.

Even as the war raged, in 1944, leaders from the Allied Nations⁵ and their associates met at Bretton Woods, a resort in New Hampshire in North-Eastern US, to deliberate upon and develop an action plan to stabilize politico-economic conditions in the world...

Excerpts >>

3] The APQC was one of the renowned quality and productivity improvement organizations in the US.

4] The KNOW Network was a global community of knowledge-driven organizations.

5] The Allied Nations (mainly France, UK, China, Soviet Union and the United States) fought against the Axis Powers (Germany, Italy, Japan) in the Second World War.

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