Wipro's PCMM - Level 5 Certification|Human Resource|Organization Behavior|Case Study|Case Studies

Wipro's PCMM - Level 5 Certification

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : HROB010 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Shipping & Handling Charges extra


Quality Management TQM/ISO
Case Length : 10 Pages
Period : 1998 - 2001
Organization : Wipro
Pub Date : 2002
Teaching Note : Available
Countries : India
Industry : Information Technology


The case examines the HR measures taken by software major Wipro to get itself assessed on the PCMM standards. The case also discusses the evolution of CMM and PCMM standards besides examining the potential benefits for Wipro after the certification.


The importance of quality standards such as PCMM for a leading software player


  Page No.
Background Note 1
About CMM & PCMM 3
The PCMM Implementation at Wipro 6
Reaping the Benefits 9


Wipro, SEI-CMM standards, PCMM standards, Human resource practices in IT companies, Career path, Training programmes

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