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Employee Training and Development at Motorola

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : HROB067 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Case Length : 17 Pages
Period : 1980 - 2004
Pub Date : 2005
Teaching Note : Not Available
Organization : Motorola
Industry : Telecom
Countries : USA


US based Motorola is the world's leading electronics and telecom goods company. It has been adjudged as one of the top employee training companies in the world. Motorola gave utmost importance to training right from its inception. This case describes how training and a strong learning ethic has been an integral part of Motorola's culture.

It explains in detail the various employee training and education initiatives undertaken by Motorola University and examines how these initiatives helped in improving employees'productivity, performance and quality of work. The case also describes Motorola's e-learning initiatives and highlights the benefits of e-learning for employee training and development.

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies


Understand the best practices in training and development of employees

Appreciate how the training and development process evolved over the decades at Motorola

Analyze the role of Motorola University in offering high quality employee training and education programs

Study the method of designing the curriculum, instructions and learning modules at the Motorola University

Critically analyze the e-learning initiatives at Motorola and examine its benefits and drawbacks


  Page No.
Top Training Company in the World 1
Background Note 2
Training and Development Initiatives 3
The Motorola University 6
Focus on e-Learning 9
Exhibits 11

Key Words:

Motorola Training and Development Motorola University Employee Education and Learning Individual Dignity Entitlement Program E-Learning Kirkpatrick Evaluation Levels Self-Directed Learning Program Workplace Learning and Performance

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