CARD - An E - Government initiative in Andhra Pradesh (India)|IT and Systems|Case Study|Case Studies

CARD - An E - Government initiative in Andhra Pradesh (India)

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Case Details:

Case Code : ITSY028
Case Length : 19 Pages
Period : 1990 - 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : AP Government
Industry : Information Technology
Countries : India

To download CARD - An E - Government initiative in Andhra Pradesh (India) case study (Case Code: ITSY028) click on the button below, and select the case from the list of available cases: 

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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The Need for CARD

Prior to the implementation of the CARD project, the process of registering land deeds was done manually (Refer Exhibit IV). The processes in the registration department included the valuation of property, the assessment of stamp duty, the copying of documents into registers, and title searches among others...

Implementation of CARD

The First Phase

In order to test the utility of computerizing the registration process, the GoAP decided to launch a pilot project in August 1996, in which two Sub Registrar Offices (SROs) were computerized at an estimated cost of Rs. 2.4 million. Recognizing its potential, the GoAP decided to launch it on a full-fledged basis under the name CARD. Since the pilot project was a success, in September 1997, the GoAP decided to computerize other SROs, for which it sanctioned an estimated Rs.15 million...

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The Major Steps

The registration of property in India was governed by the provisions of the National Registration Act of 1908. The Act did not make provision for the use of computers for registration purposes. Upon an application from the GoAP, the provisions were amended, allowing the use of electronic devices for the land registration process...

The Benefits

Within three years of the launch of CARD, nearly 90% of all registration transactions performed in AP was done electronically. The CARD was well received by the citizens because it helped them save time...

The Future Plans

By March 2003, CARD was implemented in all the 387 SROs across the state, marking the complete implementation of the project. Another significant development was that the citizens of Hyderabad could find out the value of properties online on the website (Refer Table VI for the current status of CARD)...


Exhibit I: Parameters for Evaluation of the Participants
Exhibit II: E-Government Initiatives in AP
Exhibit III: GoAP's Vision 2020 for IT
Exhibit IV: The Manual CARD Process
Exhibit V: Hardware Configuration for the CARD Project
Exhibit VI: Software Configuration for the CARD Project
Exhibit VII: The CARD Process
Exhibit VIII: Service Charges for Various Services offered through CARD
Exhibit IX: Developing the Communication Infrastructure

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