eBay - Staying Online - Always|IT and Systems|Case Study|Case Studies

eBay - Staying Online - Always

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : ITSY015 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Shipping & Handling Charges extra


Internet Companies
Case Length : 08 Pages
Period : 1995-2001
Pub Date : 2002
Teaching Note : Available
Organization : eBay
Industry : Information Technology
Countries : USA


The case discusses the problems faced by eBay in its hardware, software and storage systems which led to frequent outages.

It also discusses the measures taken by the company to strengthen its infrastructure and the benefits reaped in the process.

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies


  Operational aspects of an auction website. 

  Systems architecture of an auction website.


  Page No.
The Problems 1
Background Note 1
Technology 3
Reaping the Benefits 6
Exhibits 7


eBay, hardware, software, storage systems, frequent outrages, company, strengthen, infrastructure, reaped.

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