Cirque du Soleil's Information Technology Initiatives|IT and Systems|Case Study|Case Studies

Cirque du Soleil's Information Technology Initiatives

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : ITSY060 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Shipping & Handling Charges extra


IT Initiatives
Case Length : 10 Pages
Period : 2000-2007
Pub Date : 2008
Teaching Note : Not Available
Organization : Cirque du Soleil
Industry : Entertainment
Countries : Canada


The case describes the information technology initiatives of Canada based circus entertainment company Cirque du Soleil (Cirque). Cirque organized shows that were a combination of circus, theater and opera. Its shows were both touring and permanent. Cirque started in a small way in the early 1980s and at that time it did not need much support in the terms of IT, as its operations grew, several units like casting, costume designing, logistics, merchandizing, HR, finance, ticketing came into existence. These units were operating on different operating systems with 200 applications. Beginning 2000, Cirque began streamlining its IT applications, beginning from standardizing the servers and work stations, using fiber optic cables, use of VoIP etc.

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Cirque went on to add SAP for some of the modules. To further centralize the operations, Cirque implemented IBM's WebSphere Business Integration Server express Plus software in four phases. The case discusses in detail the IT systems in Ciruqe, new systems that were implemented and the subsequent benefits Cirque derived from the new IT systems


Understand the use and requirement of IT in entertainment industry.

Evaluate the importance of IT for a company like Cirque

Examine some of the unique and complex practices in Cirque


  Page No.
Introduction 1
Background Note 2
Information Technology Systems at Cirque 4
Initiatives to Revamp the Existing Systems 6
The Benefits 7
Exhibits 9


Cirque du Soleil, IT initiatives, Disparate Systems, Databases, SAP, IBM WebSphere, Web Interface

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