Holacracy at Zappos
The case is structured to achieve the following teaching objectives:
- To discuss the role and importance of culture in organizations.
- To highlight the role of a leader in building an effective culture.
- To understand the impact of organizational culture on organizational performance.
- To discuss the concept, element, and benefits of Holacracy.
- To discuss the challenges that can occur when organizations initiate change.
|ZAPPOS GOES FLAT|
|ZAPPOS' CORE VALUES|
|CULTURE OF SERVICE|
|SUSTAINING THE CULTURE|
|TIME FOR CHANGE|
|HOLACRACY AT ZAPPOS||LOOKING AHEAD||EXHIBIT|
Organizational Culture, Corporate Culture, Holacracy, Zappos, holarchical, flat organizational structure, structuring, governing, distributing power, circles, teams; lead link, dynamic roles, distributed authority