Search for Cases

Case Details

Case Code: ITSY093
Case Length: 9 Pages 
Period: 2004-2017     
Pub Date: 2017
Teaching Note: Available
Price:Rs.400
Organization : McDonald’s
Industry : Fast food retail
Countries : US; Global
Themes: Management Information Systems  
Case Studies  
Business Strategy
Marketing
Finance
Human Resource Management
IT and Systems
Operations
Economics
Leadership & Entrepreneurship

Information Systems at McDonald’s

 

ABSTRACT

 
This case provides an overview of the various information systems adopted by McDonald’s and how they were aiding the management of McDonald’s in effective decision making at various levels. McDonald’s had installed different kinds of information system like a point of sale system, office information system, transaction processing system, customer relationship management, business intelligence, etc. All these installations were targeted at data capturing, data management, and data utilization so that McDonald’s could efficiently serve its customers by taking decisions which would provide convenience to them besides making them loyal to McDonald’s. McDonald’s was associated with many technology firms in order to implement these information system measures...
 
IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies
or
IT and Systems Case Studies Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies
or
PayPal (9 USD)

 

Issues

The case is structured to achieve the following teaching objectives:
  • Study and examine the information systems at McDonald’s.
  • Understand the issues and challenges faced by McDonald’s in maintaining its information systems.
  • Understand the significance and implications of the information systems at McDonald’s.
  • Discuss and debate the importance of information systems for an organization like McDonald’s, the associated challenges, and potential solutions.
Contents
INTRODUCTION
ABOUT MCDONALD’S
INFORMATION SYSTEMS AT MCDONALD’S
CHALLENGES
THE ROAD AHEAD
EXHIBITS

Keywords

Management information system; Point of sale system; Office information system; Transaction processing system; Customer relationship management; Business intelligence; Data capturing; Data management; Data utilization; McDonald’s; Fast food; Retail

INTRODUCTION - Next Page>>