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Case Code: LDEN143
Case Length: 17 Pages 
Period: 1968-2019   
Pub Date: 2019
Teaching Note: Available
Price: Rs.500
Organization : ITC Limited
Industry :Diversified
Countries : Kenya
Themes: Leading Change/ Leadership Style
Case Studies  
Business Strategy
Marketing
Finance
Human Resource Management
IT and Systems
Operations
Economics
Leadership & Entrepreneurship

Y C Deveshwar and ITC Limited

 

ABSTRACT

 
This case study “Y C Deveshwar and ITC Limited” describes the journey (1968–2019) of ITC Ltd’s (ITC) longest serving Chairman, Yogesh Chander Deveshwar (Deveshwar). The case study describes ITC’s growth under the leadership of Deveshwar, who started his career in 1968 at ITC after getting a degree in engineering. He joined ITC as a management pupil in 1968 and was promoted later to different roles – Management by Objective (MBO) advisor in 1972, Factory Manager of ITC’s printing and packaging division in 1974, and subsequently General Manager in 1978, Director-in-charge of ITC’s hotel division in 1984, Vice-Chairman in 1994, and eventually, Chairman in 1996. ITC was going through several challenges (tussle over control issues, FERA obligations, and some former ITC executives being given jail terms) in the late 1990s. The case elaborates on Deveshwar’s strategies to circumvent the challenges at ITC during that phase and lead its foray into FMCG (2000), Technology (2000), Agri Business (2000), and Food and Packaged Food segment (2001) along with expanding its existing businesses (Cigarettes, Hotels, and Paperboard and Packaging). The case study also describes the transformation Deveshwar brought about at 0ITC before he switched to a non-executive role in 2017. The case study concludes with a look at the futuristic goals and endeavors of ITC under the new leadership, after Deveshwar’s demise on May 11, 2019.
 
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Issues

The case is structured to achieve the following teaching objectives:
  • How a leader’s vision helps an organization to succeed.
  • How leaders seize opportunities existing in the business environment that change the direction an organization takes to achieve its vision.
  • How leaders overcome internal and external challenges in a business environment.
  • How leaders create unique and sustaining business models that transforms society as well as the business.
Contents
INTRODUCTION
ITC UNDER DEVESHWAR – THE CHALLENGING TIMES
ITC’S DIVERSIFICATION UNDER DEVESHWAR’S LEADERSHIP
FAST MOVING CONSUMER GOODS
TECHNOLOGY
AGRI BUSINESS
EXPANSION OF EXISTING BUSINESSES
TRANSFORMATION OF ITC AND THE ROLE PLAYED BY DEVESHWAR
ITC AFTER DEVESHWAR
EXHIBITS

Keywords

e-choupal; FMCG; Leadership; Transformation; Diversification; Vision; Business Model; Change Management; FMCG; Deveshwar; Authoritative Leadership; Democratic Leadership; Autocratic Leadership; Benevolent Leadership

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