Saudi British Bank: HSBC's Saudi Arabian Experience
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Case Code: BSTR076 Case Length: 22 Pages Period: 1959 - 2003 Pub Date: 2003 Teaching Note: Not Available |
Price: Rs.500 Organization: HSBC, Saudi British Bank Industry: Banking, Countries : Saudi Arabia Themes: Business Environment |
Abstract Case Intro 1 Case Intro 2 Excerpts
"It is one of the most aggressive banks in retail banking and is perhaps the most innovative in terms of products and services."
- 'Market Starts Week on Negative Footing,' www.arabfinance.com, August 17, 2003.
Introduction
In July 2003, Saudi British Bank (SABB), the Saudi Arabian associate of global financial services and banking major HSBC, won two prestigious international awards at the annual Euromoney 'Awards for Excellence 2003' ceremony held in London. SABB was adjudged the 'Best Bank' and the 'Best Equities House' in recognition of its value added customer services and banking products.
The company was lauded as the most innovative banking products and services provider in the kingdom of Saudi Arabia. SABB Chairman Sheikh Abdullah Mohammed Al-Hugail was of the opinion that the award represented the recognition of the bank's customer-first policy, "The recognition conferred on SABB is a reflection of the emphasis placed on providing high quality service to its customers, which has always been its top priority." Geoff Calvert (Calvert), Managing Director, SABB said that the awards were, "A recognition of the bank's efforts across a broad spectrum of areas, including customer service, recruiting and training Saudis to use state-of-the-art technology that facilitates a wide range of financial products and services."
SABB was also applauded for the successful execution of Saudi Telecommunication Company's (STC) initial public offering (IPO). Reportedly, SABB was entrusted with this task by the Public Investment Fund (PIF), the investment division of the Ministry of Finance, Saudi Arabia, because of its technical capabilities and industry expertise. SABB was also the top broker on the Saudi Stock Exchange in 2002. Many industry observers felt that no other bank in Saudi Arabia matched HSBC's expertise in offering localized financial services/products.
In fact, it was its customer-centric product development policy that helped HSBC establish itself firmly in the Saudi Arabian banking industry through SABB. The bank's impressive financial performance over the years stood as a testimony to its success (Refer Exhibit I for SABB's financial highlights for the period 1998-2002). SABB posted a net profit of SAR (Saudi Riyal4) 565 million during the six month period ended June 30, 2003. The bank recorded an increase of 16.1% over the income earned during the corresponding period in 2002 (SAR 487 million). Customer deposits at the bank also increased from SAR 33.1 billion on June 30, 2002 to SAR 36.5 billion on June 30, 2003 (Refer Exhibit II for details)...
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