Can Facebook Manage the Mental Health and Wellbeing Challenges of its Content Moderators?

Can Facebook Manage the Mental Health and Wellbeing Challenges of its Content Moderators?
Case Code: HROB234
Case Length: 10 Pages
Period: 2018-2022
Pub Date: 2022
Teaching Note: Available
Price: Rs.300
Organization: Facebook Inc.
Industry: Technology & Communications
Countries: United States,Ireland,India
Themes: Stress & Motivation, Job Satisfaction, HR Policy,Performance Management
Can Facebook Manage the Mental Health and Wellbeing Challenges of its Content Moderators?
Abstract Case Intro 1 Case Intro 2 Excerpts

Introduction

On July 23, 2021 about 100 content moderators working for Facebook wrote an open letter demanding changes such as an end to its culture of fear and secrecy, provision of proper mental health support to all content moderators, and confirmation of all content moderators, including contract employees, as its employees. The signed letter was addressed to Facebook CEO Mark Zuckerberg (Zuckerberg), chief operating officer (COO) Sheryl Sandberg (Sheryl), and the chief executive officers (CEOs) of Covalen and Accenture, the two contract partners of Facebook..

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