Resilience Training at Goldman Sachs and Google
| Case Code: HROB264 Case Length: 6 Pages Period: 2008-2022 Pub Date: 2024 Teaching Note: Available |
Price: Rs.300 Organization: Goldman Sachs Group Inc. Industry: Financial Services Countries: United States Themes: Training & Development |
Abstract Case Intro 1 Case Intro 2 Excerpts
Excerpts
Impact
Young said, “it’s difficult to measure the direct impact of resiliency programs on employees’ performance. But survey feedback suggests that employees feel that they’re benefiting from the resources and that their overall happiness with the company has increased.”
For Goldman Sachs, instilling a sense of resiliency and a never-say-die attitude was considered to be a brilliant strategic move. Analysts said that for a company like Goldman Sachs, which pushed its employees incredibly hard, it was obvious why management would emphasize resilience in its workforce. The resilience training proved to be invaluable for Goldman Sachs.
How did this help during covid 19?
As most of the employees of Goldman Sachs had undergone resilience training, they were able quickly to settle into the new routine of working from home during the pandemic. As the disaster management and business continuity plans were in place and most of the people were aware of their roles, the transition was smooth. In addition, the company introduced family leave of ten additional days of paid leave. The working arrangements included split workdays, staggered work hours, and restructured days. Virtual sessions were conducted with medical experts to understand the virus, symptoms of the disease, and prevention..
When the Covid-19 pandemic struck, catching the world unawares, several companies across the world were looking for business continuity amidst the lockdowns that followed. Google was one of the first employers to tell employees to work from home. However, remote working, though convenient, came with its own set of challenges. While employees were groping with the challenges of adjusting to the new routine of working from home, the news about the rapid spread of Covid-19 and the health issues of those close to them created a huge impact on the mental wellbeing of the employees..
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