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Case Details

Case Code: ITSY108
Case Length: 12 Pages
Period: 2020
Pub Date: 2020
Teaching Note: Available
Price:Rs.300
Organization : Zoom Video Communications, Inc
Industry :Technology & Communications
Countries : India, United States, Germany,Australia,Singapore
Themes: Data Privacy/Data Security/Information Security/Data Privacy
 
Business Strategy
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Case Studies  

Security and Privacy Issues with Zoom

 

ABSTRACT

 
The case “Security and Privacy Issues with Zoom” talks about the security and privacy issues faced by Zoom Video Communications, Inc. (Zoom) and the company’s response. The case starts out with a brief history of Zoom. It then describes the growth of Zoom over the years. The case covers in detail the various security and privacy lapses at Zoom and the measures taken by the company to strengthen security and privacy features to ensure that such issues did not happen in the future. The case also touches upon the rise of various other video communications apps. Though Zoom had many competitors, users continued using it in spite of the security issues, which underlined its popularity with them. The outbreak of the Covid-19 pandemic presented an opportunity for Zoom to grow further, provided it took steps to avoid security lapses in future.
 
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Issues

The case is structured to achieve the following teaching objectives:
  • Analyze the issues arising out of Zoom’s security and privacy lapses.
  • Understand the importance of Information Security Systems in organizations.
  • Study the impact of the security and privacy issues on Zoom.
  • Analyze the steps Zoom should take to prevent security and privacy breaches in the future.
Contents
INTRODUCTION
A NOTE ON ZOOM
SECURITY AND PRIVACY ISSUES
ZOOM’S RESPONSE
RISING COMPETITION – ALTERNATIVE TO ZOOM
THE FUTURE OF ZOOM
EXHIBITS

Keywords

Zoom; Data Security; Data Privacy; Information Security; Data Leakage; Cyber Crimes; Security and Privacy; Zoombombing; Hackers; Data Encryption; COVID-19; Remote Working; Video Communications; Google Meet; Microsoft Teams

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