In January 2020, Paytm Payments Bank (PPB), owned by one of the leading Indian e-commerce payment system and digital wallet companies, Paytm, submitted to the authorities 3,500 phone numbers, which the company suspected of being responsible for online frauds (SMS and call scams). The numbers were submitted to the Telecom Regulatory Authority of India (TRAI) , the Ministry of Home Affairs (MHA) , and the Indian Computer Emergency Response Team (CERT-in) . PPB also filed a First Information Report (FIR) with the Indian police’s cyber wing in Noida against the holders of the 3,500 phone numbers to stop the scams. This move was part of PPB’s efforts to fight the growing threat of online fraud by cyber criminals, which resulted in its customers losing money. ..

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

IT and Systems Case Studies Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

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