If a customer was marooned in any corner of the world and his/her aircraft engine would not start, help would be on its way within 24 hours if he/she called UK-based aero engine manufacturer, Rolls-Royce plc (Rolls-Royce) or pushed the AOG (aircraft on ground) on the Rolls-Royce Business Aviation Availability App. Rolls-Royce would service the engine for free if the customer was part of the company’s engine maintenance program, the CorporateCare program. As of April 2018, more than 2,200 Rolls-Royce powered business jets were part of the CorporateCare engine maintenance program and around 98% of engine problems were resolved within 24 hours. However, since late 2017 the company had been experiencing mechanical problems with its Trent 1000 engines installed on Boeing 787 Dreamliners. It was reported that one out of four Boeing 787s flying all over the world could face a problem that could lead to either the flight getting cancelled or the passenger being forced to fly on another less comfortable plane..

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