Taiwan: A Global Model for Combatting the COVID-19 Crisis

Taiwan: A Global Model for Combatting the COVID-19 Crisis
Case Code: BSTR610
Case Length: 20 Pages
Period: 2020
Pub Date: 2020
Teaching Note: Available
Price: Rs.500
Organization : -
Industry : Government
Countries : Taiwan
Themes: Crisis Management, Disaster Management, Pandemic Preparedness and Response, Public Policy
Taiwan: A Global Model for Combatting the COVID-19 Crisis
Abstract Case Intro 1 Case Intro 2 Excerpts


The case discusses the measures taken by the Taiwanese government to tackle the COVID-19 crisis. Despite its close geographic proximity to China, where the outbreak began, Taiwan had limited its cases to just 443 as of May 30, 2020, with only seven deaths, even without a large-scale lockdown. Taiwan with its speedy, efficient, and expert-led response, has thus become a role model in combating the pandemic globally, despite its exclusion from the World Health Organization (WHO).

Based on the lessons it had learned from its 2003 SARS experience, the Taiwanese government established a public health response system to facilitate a rapid response to the coronavirus outbreak. Experienced teams of officials reacted quickly and activated emergency management measures to address the COVID-19 outbreak. These included early travel restrictions, aggressive tracing and testing, and asserting control over medical supplies. In addition, the Taiwanese government promoted precautionary measures like social distancing and wearing of face masks in public and introduced stringent punishments for violators of quarantine orders. Taiwan leveraged big data, advanced analytics, and new technologies for contact tracing and allocation of medical resources. As part of the "Taiwan can help" campaign, the government donated about 17 million face masks to countries hit hardest by COVID-19 and offered to share its knowledge and experience in tackling the crisis with the rest of the world.

The case highlights the lessons the world could learn from Taiwan's successful response to the COVID-19 crisis, particularly the "5 Ts": transparency, transportation controls, tracking, testing, and technology. After its success in containing the coronavirus outbreak, analysts wondered whether Taiwan would be invited to join the WHO so that global community would get more opportunities to learn about the country's epidemic prevention model and healthcare expertise. Also, it remained to be seen whether Taiwan would be able to maintain its robust pandemic prevention policies until the end of the pandemic.


The case is structured to achieve the following teaching objectives:

  • Understand the global impact of the COVID-19 pandemic
  • Understand the importance of crisis management and the various challenges related to it
  • Analyze Taiwan's response to the crisis
  • Understand the significance of technology in pandemic preparedness and response
  • Identify the lessons Taiwan taught the world about fighting COVID-19



Crisis Management; Disaster Management; Pandemic preparedness and response; COVID-19 pandemic; Agile governance; Mask Rationing System; Digital Fence Concept; Digital Democracy; Civic Engagement

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