Verizon- Adapting to a Contactless World
| Case Code: BSTR613 Case Length: 7 Pages Period: 2019-2020 Pub Date: 2020 Teaching Note: Available |
Price: Rs.300 Organization: Verizon Communications Inc. Industry: Technology & Communications Countries: United States Themes: Technology in Retailing, Contactless World, Contactless Payments, RetailTech |
Abstract Case Intro 1 Case Intro 2 Excerpts
Introduction
On May 1, 2020, global communications technology company Verizon Communications Inc. (Verizon) announced that it was introducing ‘Touchless Retail’ at its stores due to the Covid-19 pandemic to provide a safe and satisfying shopping experience to its customers. It would encompass both digital and physical elements to reduce the physical touch points while at the same time enhancing the customer shopping experience. The Verizon stores had been set up with sanitizing stations, social distancing markers both in store and outside the store, and safety partitions. The store timings were fixed such that there would be a one-to-one ratio of customer and employee at the store at any given point in time..
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