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Case Code: HROB207
Case Length: 15 Pages 
Period: 2000-2019   
Pub Date: 2020
Teaching Note:Available
Price:Rs.400
Organization : Hilton Worldwide Holdings Inc
Industry :Hospitality
Countries : United States,United Kingdom
Themes:  Diversity/ Discrimination
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Hilton Hotels: Diversity and Discrimination

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EXCERPTS

DIVERSITY AT HILTON

 
The company was committed to building an inclusive workplace, the backbone of which was a multicultural and diverse workforce. At Hilton, Diversity was not just a term but a way of life. Its team members came from 90 countries and spoke more than 40 languages. Diversity was thus at the core of its delivering exceptional experiences to the guests. Over the years, Hilton implemented many programs that inculcated diversity in its employees, community partners, suppliers, and owners. The primary objective of the leadership team was to build a global culture around its mission, values, and vision...
 
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THRIVE AT HILTON

The leadership at Hilton believed that retaining employees was as important as attracting and hiring them This made business sense because these employees would service their guests better. Hilton recognized team members who did great work and treated them well to ensure they stayed longer in the company, grew within it, and took on leadership roles...
 

DISCRIMINATION

In spite of all the bouquets the company had received from the media on the diversity issues, Hilton faced many brickbats as well. In March 2015, the US Justice Department announced a settlement with Hilton Worldwide for allegations against its discrimination against a foreign national asylee ...
 

LOOKING AHEAD

With Hilton receiving appreciation from various sources of its versatile Diversity Initiatives and their leaders, the Company continued to face criticism from others...
 

EXHIBITS

Exhibit I: Accolades for Best WorkPlace Lists
Exhibit II: Hilton Worldwide Holdings Inc.
Exhibit III: Hotel Brands
Exhibit IV: Hilton Values and Vision Statement
Exhibit V: Diversity Analytics