Disney Parks: Aligning New-Hire Training with DEI

Disney Parks: Aligning New-Hire Training with DEI
Case Code: HROB254
Case Length: 8 Pages
Period: 2016-2022
Pub Date: 2023
Teaching Note: Available
Price: Rs.400
Organization: The Walt Disney Company
Industry: Media
Countries: United States
Themes: Training & Development, Diversity and Inclusion, HR Policy,Managing Diversity
Disney Parks: Aligning New-Hire Training with DEI
Abstract Case Intro 1 Case Intro 2 Excerpts


Standard Training Programs

Walter Elias Disney (Walt Disney), one of the founders of Disney, understood the importance of training and practice in the development of an individual’s talents. Prior to the opening of Disneyland in the 1950s,..

Training Evaluation

Disney was very particular about training evaluation. Assessment was an important component for new Cast Members and the last part of the training program. It varied based on the specific departments by job..

Changes in Training After Addition of Fifth (Inclusion) Key

On April 13, 2021, Disney officially unveiled the Inclusion Key to be added to its long-standing four-key training philosophy for its employees. It also updated the ‘4 Keys of Disney’ graphic to include the new key..

Looking Forward

Disney was known around the world for providing the best customer service and catering to the requirements and wants of its guests. This could be attributed to its training programs given to all new Cast Members in a systematic and continuous manner. For its efforts in providing initial and continuous training to employees, Disney received a number of awards and recognitions including Fortune 2021 World’s Most Admired Companies (#4); Comparably 2020 Best Places to Work (#39); and Forbes 2021 Best Employers for New Grads (Disney #247). However, in its efforts to change its culture through the company’s training programs to promote an inclusive environment, it received criticism from various quarters including its own employees..


Exhibit I: Graphical Representation and the Keys in Practice
Exhibit II: 21-Day Racial Equity and Social Justice Challenge

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