Michigan.gov - The Leading Integrated E - Government Portal|IT and Systems|Case Study|Case Studies

Michigan.Gov the Leading Integrated E-Government Portal

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Case Details:

Case Code : ITSY030
Case Length : 23 Pages
Period : 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : Michingan.gov
Industry : IT & Computers
Countries : USA

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts Contd...

The Benefits

Michigan.gov allowed users to explore the huge government database for any specific information about a department and to access any government-related service in a matter of seconds.

Engler said, of the theme-based character of the portal, "Our theme categories help to break down the barriers between people and government. Whether you're looking for licensed day care providers, a hunting license or verification of a health care provider's license, government services and information are easy-to-find, easy-to-access and easy-to-use."...

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The Criticism

Though Michigan.gov was praised for the benefits it brought to users and the government, a few criticized its inability to provide adequate access to all services to every citizen. They alleged that the portal had created a 'digital divide' among users. Only those who had access to computers could avail of the portal's services, while it was of not of much help to those who had no such access...

The Future

e-Michigan became defunct in May 2002 after two years had elapsed. Engler announced a 'transition plan' in May 2002, to extend its functioning.

He also established a cross-agency team framework that brought teams from different state agencies together to work in close conjunction to ensure the continued smooth functioning of the portal. A centralized approach was followed to implement all e-governance activities in the state...


Exhibit I: Evaluation Criteria for 'Digital State' Award
Exhibit II: Recognitions/Awards for Michigan.gov Portal
Exhibit III: Roles & Responsibilities of e-Michigan
Exhibit IV: Development Stages of e-Michigan
Exhibit V: Organizational Structure of e-Michigan Office
Exhibit VI: Six Theme-Based Sub-Portals of 'Michigan.gov'
Exhibit VII: Services Offered by Other Sub-Portals
Exhibit VIII: Online Services for Michigan.gov's Customers
Exhibit IX: Benefits of Michigan.gov
Exhibit X: Statisitics of Beneficiaries of 'Michigan.gov'
Exhibit XI: Department of Information Technology - Organizational Structure

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