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Michigan.Gov the Leading Integrated E-Government Portal

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To download Michigan.Gov the Leading Integrated E-Government Portal case study (Case Code: ITSY030) click on the button below, and select the case from the list of available cases:

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : ITSY030 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Shipping & Handling Charges extra


Case Length : 23 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Not Available
Organization : Michingan.gov
Industry : IT & Computers
Countries : USA


The case discusses the Michigan.Gov portal, an e-government initiative of the state government of Michigan in the US. Launched in July 2001, the portal has won several awards/recognitions for its visionary use of information technology. Michigan.Gov provided one-stop, quick and convenient access to a range of information and services of several state government departments to the citizens and businesses of Michigan. The case examines the reasons for the launch of portal, the implementation of the portal project, the role of leadership and the services offered. The case also details the challenges confronted and the way they were overcome when the portal project was being implemented.

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The case then examines the benefits of the portal to the citizens, government and private organizations, and the areas where it needs to overcome certain weaknesses.


Understand the need for creating a state-wide integrated e-government portal, and its efficacy in serving citizens and businesses.

Understand the procedure to be followed in implementing an e-government portal project.


  Page No.
Gaining Global Recognition 1
The e-Michigan Office 2
The 'Michigan.gov' Portal 4
The Challenges and the Way They Were Faced 6
The Benefits 8
The Criticism 10
The Future 10
Exhibits 12


Michigan.Gov, portal, e-government, state government, Michigan, US, July 2001, won, information technology, information, services, state government, departments, citizens, businesses, launch of portal, implementation, portal project, leadership, challenges, benefits, citizens, government, private organizations

Gaining Global Recognition - Next Page>>

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