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Case Code: ITSY106
Case Length: 7 Pages
Period: 2019-2020
Pub Date: 2020
Teaching Note: Available
Price:Rs.250
Organization : Virgin Media Inc.
Industry :Telecom and Internet Service Provider
Countries : UK
Themes: Information Security System /Data Security Breach
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Data Security Breach at Virgin Media

 
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EXCERPTS

HOW THE BREACH HAPPENED

 
On March 5, 2020, much to its customers’ shock, Virgin Media announced that its marketing database containing the personal details of 900,000 people had been breached sometime between April 2019 and February 2020. Reportedly, the company had become aware of the breach only after it was flagged by a third-party researcher at security firm TurgenSec..
 
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CYBERSECURITY NEGLIGENCE

Reportedly, the unprotected database was not discovered by Virgin Media but by security firm TurgenSec that alerted the company about the exposure on February 28, 2020. According to TurgenSec, it was highly possible that more personal details than those revealed by VM had been compromised. ..
 

THE ROAD AHEAD

If ICO found that that the breach could have been avoided or that Virgin Media’s security procedures were insufficient, then the company would face serious sanctions under GDPR, which issued fines of up to €20 million, or 4% of a company’s global annual turnover, whichever was higher. ..
 
 

EXHIBITS

Exhibit I: Virgin Media-Operational Statistics (as of December 31, 2019)
Exhibit II: Exposed Contact Information of Customers