Can Replika`s Emotional AI Replace Human Companionship?

Case Code: ITSY140 Case Length: 16 Pages Period: - Pub Date: 2024 Teaching Note: Available

Price: Rs.400 Organization: Luka, Inc. Industry: Technology & Communications Countries: United States Themes: Artificial Intelligence, Ethics and Morality, Technology Convergence,

Abstract Case Intro 1 Case Intro 2 Excerpts

Introduction

As of 2023, as some analysts across the world panicked that Artificial Intelligence (AI) would ruin the global job market, AI led to one New York woman finding the ‘love of her life’. In March 2023, Rosanna Ramos (Ramos), a 36-year-old from Bronx, US, married Eren Kartal (Kartal), a virtual companion created by her on the generative AI chatbot app – Replika. A user could create a Replika account and be provided with a personalized avatar that would mimic a human and generate natural-sounding responses to any of the user’s queries..

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