US Bancorp - Fighting Off Malicious Attacks and Ensuring Business Continuity

Case Code: ITSY110
Case Length: 18 Pages
Period: 2012-2019
Pub Date: 2020
Teaching Note: Available

Price: Rs.500
Organization: U.S Bancorp
Industry: Banking
Countries: United States
Themes: Management of Information Systems, Enterprise Risk, Banks and Banking, Digital Strategy

Abstract Case Intro 1 Case Intro 2 Excerpts

Introduction

In May 2019, the fifth-largest bank in the US, The US Bank (US Bank), warned customers to be wary of a phishing scam that used its name to try and steal customer related information (See Exhibit I for Information on the Top Banks in the US). Craig Browning, Regional President for US Bank, said customers were being sent texts from a number that claimed to be from US Bank that included a link for people to click on. He advised people not to click on any link or give out personal information. He added that US Bank would get in touch with its customers only through either its mobile banking app or e-mail, and would never include a link..

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