E-Governance in India

E-Governance in India

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Case Details:

Case Code : BREP008
Case Length : 19 Pages
Period : 1995-2004
Pub Date : 2004
Teaching Note :Not Available
Organization : -
Industry : -
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Introduction Contd...

Through eSeva, busy urbanites could pay their bills for 36 public services offered by the state government at a single counter, and in some cases, even pay their bills online – another first of its kind facility in India.

The common benefit for all these remarkably innovative projects was the convenience it brought to the citizens who were targeted.

According to the estimates of Gartner Inc., an internationally reputed consultancy firm, of the total spending on IT in India in 2002, the contribution of the Government of India was 9% ($1.008 bn), making it the fourth largest spender on IT in India.

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The spending included hardware, software, telecom equipment, and IT services (excluding salaries of IT employees). This put India in the league of countries in the Asia Pacific region, including China, Japan, Malaysia and Philippines, which had similar budget outlays for e-governance. However, this was meager compared to the advanced countries in the world, which spent much larger amounts of money on e-governance initiatives.

The Federal government in the US had decided to spend $52 bn in 2003 on different e-governance (G2C and G2B) projects.

The need for E-Governance

In the late 1990s, India's population was estimated to be about one bn, 50 percent of which lived in villages.

More than 70 percent of the people living in villages were illiterate. These people earned their livelihood primarily from farming, trading and other allied activities.

Agriculture accounted for approximately 25 percent of India's gross domestic product (GDP)4 and employed nearly 65 percent of the population in villages. A majority of villages in India have neither a telecommunication network nor a proper public transport system...


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4] It is a measure of the market value of domestically produced goods and services during a specific time period.


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