E-Governance in India

E-Governance in India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : BREP008 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Case Length : 19 Pages
Period : 1995 - 2004
Pub Date : 2004
Teaching Note : Not Available
Organization : -
Industry : -
Countries : India


The report examines the need for e-governance initiatives in India and describes a few innovative e-governance projects in the country.

It discusses in detail five successful e-governance projects including Gyandoot (state of Madhya Pradesh), Akshaya (state of Kerala), Bhoomi (state of Karnataka), eSeva (state of Andhra Pradesh) and HP-Kuppam (state of Andhra Pradesh).

It studies the impact of these projects on the lives of citizens on whom they were targeted. The report describes the benefits of these projects to the citizens and the governments who implemented them.

Innovation Case Studies | Case Study in Management, Operations, Strategies, Innovation Case Studies, Case Studies


Understand how IT could be effectively used by the public machinery to serve the citizens.

Understand the importance of active participation, both from the citizens and for the government in the success of e-governance projects.

Study the experiences of consumers availing e-governance services and examine how e-governance initiatives can transform the lives of citizens.


  Page No.
Introduction 1
The need for E-Governance 2
Innovative E-Governance Projects 3
The Flip Side 10
Exhibits 12


E-Government, E-Government Initiatives in India, Gyandoot Project, Akshaya, Bhoomi, ESeva, HP-Kuppam, HP i-Communities, Need for E-Governance, Drawbacks of E-Governance

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