On January 30, 2020, Kerala became the first state in India to report a positive case of COVID-19. By the last week of March, the number of cases had increased to 100. After the first case was reported, the Government of Kerala (GoK) under the deft leadership of K K Shailaja (Shailaja), Minister of Health and Social Justice, immediately sprang into action and went in for aggressive testing, tightened surveillance, and social distancing. Shailaja also ensured that people did not get stranded looking for food or other essentials. Relief camps were created for migrant workers, which seemed to have helped in preventing community spread. Free rations were distributed to cardholders at their houses and community kitchens were set up.

By April 6, 2020, in Kerala, the number of positive cases had touched 327 but 59 (18%) had recovered and only two (0.61%) died. By April 21, 2020, India had 18,601 confirmed COVID-19 cases, 3252 recoveries, and 590 fatalities. Of the total number of confirmed cases, Kerala accounted for just 408 cases, a share of 2%. Of the 408 confirmed cases, 291 had recovered (71%) and there were just three deaths, the lowest number of deaths in the country. The recovery was also considered the best in the world. Experts opined that under the determined leadership of Shailaja, Kerala had been able to flatten the COVID-19 curve.

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Issues

The case is structured to achieve the following teaching objectives:

	Understand the importance of decision-making during a crisis.
	Understand the importance of leadership skills in a crisis
	Know the importance of openness and transparency during a crisis
	Understand how leaders overcome internal and external challenges in a crisis situation
	Understand how leaders create unique and sustaining models during a crisis that transforms society

Contents

INTRODUCTION

ABOUT SHAILAJA

CRISIS MANAGEMENT DURING NIPAH OUTBREAK

CRISIS MANAGEMENT DURING FLOODS

CRISIS MANAGEMENT DURING COVID-19 OUTBREAK

A ROLE MODEL

EXHIBITS

Keywords

Leadership; Leading through a Crisis; Crisis Management; Change Management; Communication; Resilience; Community Participation; Democratic Leadership; Strategic Leadership; Transformational Leadership; Leader as a Coach; Transparency; Delegation; Decision-making

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