Celebrity Brand Endorsement Crisis at Subway

Global Economic Impact of Coronavirus – Assessment and Mitigation (B)
Case Code: MKTG439
Case Length: 13 Pages
Period: 2014-2019
Pub Date: 2022
Teaching Note: Available
Price: Rs.300
Organization : Subway IP Inc.
Industry : Food & Beverage
Countries : United States
Themes: Advertising & Promotion, Brand Strategy, Public Relations & Media, Ethics in Marketing
Global Economic Impact of Coronavirus – Assessment and Mitigation (B)
Abstract Case Intro 1 Case Intro 2 Excerpts


On July 7, 2015, Jared Fogle (Fogle), a key spokesman for fast food restaurant chain Subway, was arrested by the FBI on charges of possessing child pornography and indulging in paid sex with minors in the US. The arrest was made after the FBI raided his home and found incriminating evidence which supported the fact that he was guilty of the said offence. Fogle, a brand ambassador for Subway, had been associated with the company for 15 years. , Subway immediately disassociated itself from Fogle and issued statements ending the relationship with him. Two weeks after Fogle’s arrest, on July 21, 2015, Tony Pace (Pace), Chief Marketing Officer at Subway, submitted his resignation to the management. Pace was handling the Fogle crisis, when he decided to leave Subway..

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