737 MAX Crisis: Can Boeing Bounce Back?
| Case Code: OPER152 Case Length: 10 Pages Period: 2010-2020 Pub Date: 2021 Teaching Note: Available |
Price: Rs.400 Organization : - Industry : Aerospace & Defense Countries : United States Themes: Quality Management & Improvement, Operations Management , Quality Management & Improvement |
Abstract Case Intro 1 Case Intro 2 Excerpts
Introduction
On September 26, 2019, the National Transportation Safety Board (NTSB) in its report on the Boeing 737 MAX aircraft, raised a big question about the design approval process of Boeing and the certification process of the Federal Aviation Administration (FAA) . NTSB had conducted a month-long investigation into possible lapses in the design and approval of the Boeing 737 MAX aircraft, following two air crashes involving the aircraft – one of Lion Air and another of Ethiopian Airlines – that killed all 346 people on board..
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