Disney Parks: Aligning New-Hire Training with DEI

Case Code: HROB254 Case Length: 8 Pages Period: 2016-2022 Pub Date: 2023 Teaching Note: Available

Price: Rs.400 Organization: The Walt Disney Company Industry: Media Countries: United States Themes: Training & Development, Diversity and Inclusion, HR Policy,Managing Diversity

Abstract Case Intro 1 Case Intro 2 Excerpts

The Four Keys

Disney’s Four Keys of Safety, Courtesy, Show, and Efficiency were at the heart of everything the Cast Members did. The keys worked together and a simple training on the Four Keys made it easy for Cast Members to understand and evaluate what they had to do in tough situations. It also helped them provide the best guest service possible..

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